Terms and conditions

Please read these Terms and Conditions carefully before using Robeile. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to Robeile terms of the agreement, then you may not use the service.

These Terms and Conditions (“Terms”) govern the use of Robeile's dress rental services. By renting a dress from Robeile, you (“the Customer”) agree to these Terms in full. Please read them carefully before proceeding with any rental.

In consideration of the Hire Price to be paid by you and the agreements set forth in these Terms and Conditions, Robeile agrees to rent you the Garment as selected by you.

You agree and acknowledge that you are renting a Garment for a limited time and that ownership of the Garment at all times remains with Robeile.

You agree to pay the Hire Price advertised in full to secure the Garment. An additional Security Deposit of €100 OR the value of the hire (if over €100) may be required and must be made prior to pick up/postage to enable Robeile to release the Garment to you. Once the Hire is confirmed by paying for the Hire and agreeing to these Terms and Conditions you are not entitled to a refund or exchange for the hire price. 

You agree all sales are final and Robeile does not offer refunds. If you need to cancel the rental of the Garment you must provide Robeile with minimum of 7 days notice prior to the event date. Upon cancellation, you will be entitled to a three month credit note for 70% of the value of the Hire Price. 30% of the Hire fee is non-transferrable. If less notice is received it is at the discretion of Robeile whether you will be entitled to a credit note. Robeile cannot be held responsible for last minute sickness, last minute cancellations or cancellation of events. 

When choosing “local pick up” You agree you have the option to inspect and try the Garment on prior to Renting and should you choose not to inspect and/or try the Garment on prior to pick up you accept the Garment in its current condition pending it is given to you clean and in a reasonable state of repair. 

When choosing “express return postage” You agree the Garment will be posted to you no later than the Wednesday prior to your Hire weekend (provided the order is received by this time) via the shipping company and the tracking number will be provided to you upon lodgement. A pre-paid Express return sticker is included with your parcel to enable you to return the Garment. The satchel the Garment is posted in must be cut along the dotted lines to re-seal and use to post the Garment back. The Garment must be lodged at the post office on the next business day immediately following your Hire before 3pm. Failure to do so and provide a tracking number as proof of lodgement may result in the bond not being refunded. Any lost/damaged Garments in transit where a lodgement receipt cannot be provided will be treated as a damaged/stolen Garment. It is the responsibility of the customer to ensure shipping timeframes can be met to their specific location prior to placing the order. You agree last minute orders are at your own risk and should the Garment not arrive in time, no credit or refund will be given. You agree the shipping address on your order is true and correct and there will be someone at the location of shipping to receive the Garment. Should nobody be home to receive the Garment, the parcel will be left in a safe place. You agree any lost parcels where the item has been left in a safe place by the parcel company will be treated as a lost item and incur a fee of the full Recommended Retail Price.

You agree you are responsible for any loss, destruction and/or damage of the Garment upon time of collection/delivery until the time of return. The Garment is only deemed returned once Robeile receives the Garment in accordance with the Terms and Conditions set forth in this agreement. 

You agree that you are liable for any damages to the Garment, including, but not limited to; ripping, soiling, burns, colour distortion and you will be liable to pay the full Recommended Retail Price of the Garment or the cost of repairing the damages up to Robeile reasonable discretion, whichever is the lesser price. You agree you will be charged for any loss of income due to damages where future Hires are affected. If a perfect fix cannot be made but the Item is received in reasonable condition to continue to Hire you will be asked to pay a portion of the Recommended Retail Price as compensation for damage.

You acknowledge dry cleaning of the Garment is included in the Hire Price and agree to return the Item unwashed. 

You agree to return the Garment to the return chute located the address given to you for return, 10:00am – 7:00pm Saturday, 11:00am - 7:00pm Sunday and 9:00am – 2:00pm Monday immediately following your Hire unless otherwise arranged prior to the pick up date. Returns made outside these hours may result in the Item not being able to be returned due to the building being locked outside these hours. 

If the Garment is not returned by the Return Timeframe a late fee of €30 will be charged and will increase by an additional €30 per day that the Garment is retained. If the Garment is not returned by the Thursday immediately following the Hire Date you will be charged the full Rental Fee on top of the original Rental Fee.

You agree that, for insurance purposes, Robeile will keep a copy of your ID details on file for the duration of the Hire period. Robeile reserves the right to take all steps necessary to collect amounts due from you, including but not limited to; legal action and/or using third party collection agencies. You are liable for the cost of the Garment + any costs incurred by Robeile to recover money from you should the Garment not be returned in accordance with the Terms and Conditions. 

Robeile reserves the right to amend the Terms & Conditions at any time and without notice to you.